Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

Returns and refunds are only accepted in the case of an item being damaged or defective or if you have received the wrong item.

To be eligible for a return for an incorrect item, the item must be in the same condition that you received it, unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Where the item is damaged or defective, supporting evidence such as photos will be required so IV Beauty can follow up with our delivery partners. To advise of a damaged or defective order, please contact customersupport@ivbeauty.co.uk. You will be given the option of a replacement or refund to the original payment source.

To start a return of an incorrect item, you can contact us at customersupport@ivbeauty.co.uk. Please note that returns will need to be sent to the following address: 28b Westfield Place, York, United Kingdom, YO24 3HW. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customersupport@ivbeauty.co.uk.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns or refund requests due to change of mind. Only in the case of damaged or defective items, or where the wrong item has been received.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@ivbeauty.co.uk.